What if the site shows no available spots?+
Kindly contact us to check to see if we can accommodate your request.
What are your setup requirements?+
A flat, clear area 2ft larger than the unit on all sides and a 110v outlet within 100 feet.
How are the inflatables cleaned?+
Thoroughly cleaned and sanitized after each rental using commercial-grade, child-safe products.
How far in advance should I book?+
For peak season (May through September) we recommend booking 4 to 6 weeks ahead. Off-season, 1 to 2 weeks is usually fine. Same-week bookings depend on availability β call us if you're in a hurry.
Are you fully insured?+
Yes. We carry full commercial general liability insurance and can provide a Certificate of Insurance on request. Many parks and venues require one, so just let us know during booking.
Do you charge for delivery?+
Delivery is free within 20km of our warehouse. Beyond that we charge a flat fee based on your postal code, shown at checkout before you pay.
What happens if it rains?+
Safety first. We'll reschedule at no charge if severe weather is forecast, or supply a full refund.
Are there age or weight limits for the inflatables?+
Each inflatable has a max weight limit, please message us if you need the weight limit on a specific unit. Most bounce houses recommend ages 3 and up with a 1,000 lb total capacity. Toddler units are sized for ages 1 to 5.
What payment methods do you accept and is a deposit required?+
We accept all major credit cards, debit cards, afterpay buy now pay later through secure online checkout. A 25% deposit confirms your booking; the balance is due 48 hours before your event.
What is your cancellation policy?+
Full refund if cancelled a week or more before your event. Less than a week notice we may hold 25% deposit. Unless it's due to poor weather then 100% refund will be given
How does delivery and setup work?+
Our team delivers, sets everything up completely, and returns to break it down. You don't lift a finger.
Are your bounce houses too loud for indoor venues?+
Not when you rent with us! Standard bounce house blowers operate at around 80β85 decibels, which can echo heavily inside a venue. To solve this, we offer premium Sound-Reducing Blower Boxes as an add-on for our indoor clients. They safely muffle the motor noise down to a comfortable level (about the volume of a normal conversation or background music), ensuring your party stays fun, safe, and venue-compliant.